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Understanding My Energy Bill


How Much is My Bill?

You can access your account information by clicking on the line Sign Up for Online Bill Pay in the upper right corner of the Holston Electric Cooperative website. To set up your online account you will need to complete the answers to questions on the page. Then any time you want to check the balance of your account you can do so from your computer. This option will let you either view your bill or you can pay online with an e-check or credit card payment.


I want to pay my bill online but I don't have a password set up yet.

To Get Set Up For Online Bill Pay - First, click on Sign Up for Online Bill Pay in the upper right corner of the website. On the next screen, you will see a tab labeled "My Account," and you will need to select "Create User Id." You will be asked to obtain your account number from your power bill. You are asked to enter your account number and the last four digits of your telephone number. Your password will then be emailed to you. You can keep that password or opt to set a new password yourself. Online bill pay can be accomplished using a credit card or an "e-check" can be drafted directly from your bank account.


Budget Billing

Pay your electric bill in 11 equal payments.
Only residential accounts who have maintained service at the requested location for a minimum of twelve months are eligible to apply.
Member accounts must be current to participate.
Sign up January through March.


Bank Draft Payment Plan

Sign-up to have the amount of your electric bill automatically drafted from your checking account.


Project Help

Add a dollar a month to your electric payment to help those less fortunate to stay warm in the winter.


Pay at Banks

Many area banks accept payments in full for your current electric bill, including:


  • Civis Bank
  • Capital Bank
  • First Community Bank
  • US Bank


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